Clean and Simple Professional Cleaning
FAQ2022-09-21T13:37:03+00:00

FAQ

What type of products do you use?2022-03-22T23:45:19+00:00

We use eco-friendly and organic products, such as Young Living Essential Oils based products, Melaleuca, Method, and Mrs. Meyers. We also use 100% naturally derived products, such as vinegar, baking soda, and lemon juice.

Do you supply your own products?2022-03-22T23:46:24+00:00

Absolutely! All environmentally friendly, and safe for kiddos and pets. We also bring our own cloths, buckets, vacuum, and other tools.

Is it an hourly rate or a flat rate?2022-03-22T23:46:48+00:00

Our rates vary, based on the square footage of the home and the level of cleaning that is needed. We always discuss rates in detail during the free consultation, prior to scheduling a cleaning.

What is your cancellation policy?2022-03-22T23:47:14+00:00

We require 24 hours notice, and will charge a 10% cancellation fee to your next cleaning.

How many cleaners can I expect to come to my house at a time?2022-03-22T23:47:44+00:00

We typically schedule 1 or 2 cleaners at a time, per house

Are you insured and bonded? Can I trust your staff?2022-03-22T23:48:16+00:00

Yes to both! Insured and bonded, and we do a criminal record check on all of our staff, so you can trust that your home is safe in our hands. We treat every home and client with respect and care.

Do you offer any perks to your clients?2022-03-22T23:48:40+00:00

We offer our existing clients 10% off their next cleaning when they refer a new client.

How long does a cleaning usually take?2022-03-22T23:49:06+00:00

Hours vary depending on the size of the home and how frequently our cleaners are returning to the home between cleanings. This would be discussed during your free consultation.

Can your standard plans be modified to fit my needs better?2022-03-22T23:49:55+00:00

Of course! We like to discuss all the details of what will be cleaned during the free consultation. We can adjust our plans to fit your needs, and adjust the rate accordingly

Are you taking any extra measures to prevent the spread of Covid-19?2022-03-22T23:51:08+00:00

We understand your health and safety is a priority. As a cleaning company, we know how important it is to stop the spread. We never bring used rags from one home into another, to avoid cross-contamination. We also sanitize all of our cloths and cleaning tools frequently. Our staff is trained in proper sanitization practices, so if you’re looking for a little extra sanitization in certain areas of your home (light switches, door handles, etc.), just let us know during your free consultation. We want you to feel comfortable with the level of cleanliness in your home, so if you have any questions, we would be happy to answer them.

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